Política de reembolso

REFUND AND RETURN POLICY

Last updated: September 29, 2026

Returns

You have 30 days from the date you receive your order to request a return, no questions asked. For customers in the European Union, this period includes the legal right of withdrawal described below.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, together with proof of purchase.

To start a return, email us at bednug@startmail.com with your order number. Items sent back without first requesting a return will not be accepted.

Right of withdrawal (European Union)

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving it, without giving any reason, in accordance with Spanish Royal Legislative Decree 1/2007. To exercise this right, simply send us a clear statement by email to bednug@startmail.com. Our commercial policy extends this period to 30 days, as stated above.

This right also applies to discounted and sale items. You may open and inspect the product as you would in a physical store; a reduction to your refund will only apply if the item shows use or handling beyond what is necessary to inspect it.

Damaged or defective items

Please inspect your order upon arrival and contact us as soon as possible at bednug@startmail.com if the item is defective, damaged or incorrect, attaching photos where possible. We will offer a repair, replacement or refund at no cost to you. All products are covered by the 3-year legal guarantee of conformity.

Bundles and free gifts

Free gifts included in our bundles (such as the candle or the digital recipe book) have no cash value and are not refunded separately. If you return only part of a bundle, your refund will be calculated based on the price paid for each item in your order.

Digital products

The digital recipe book (eBook) cannot be returned once it has been downloaded or delivered, as by placing your order you agree to its immediate delivery, in accordance with Article 103(m) of Spanish Royal Legislative Decree 1/2007.

Non-returnable items

We cannot accept returns of personalised products, hygiene products with a broken seal, digital content that has already been downloaded, or gift cards.

Exchanges

The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, you will be refunded to your original payment method within a maximum of 14 calendar days. We may withhold the refund until we have received the item or you have provided proof of having sent it back. The time it takes for the amount to appear in your account may also depend on your bank.

If you exercise your right of withdrawal within the first 14 calendar days (EU customers), your refund will also include the original shipping cost (for the cheapest standard delivery option).

If more than 14 calendar days have passed since your refund was approved and you have not yet received it, please contact us at bednug@startmail.com.

Return shipping

We will send you the return address by email once your return request is approved.

Return shipping costs are paid by the customer, unless the item is defective, damaged or incorrect due to our error.

Gifts

If the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive store credit for the value of the return. Otherwise, the refund will be issued to the person who placed the order.

Contact

For any questions about returns or refunds, email us at bednug@startmail.com.